In January 2022, the U.S. Department of Justice and the Federal Trade Commission (FTC) announced that the government will require Hubble Contacts to pay civil penalties and consumer compensation “as part of a settlement to resolve allegations that Hubble violated the Contact Lens Consumer Fairness Act” . and the FTC’s contact lens rules.” Readers should take this into consideration before deciding to buy from this company.
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Contact lenses offer a way to correct vision and are preferred by many for their comfort and convenience.In fact, the Centers for Disease Control and Prevention (CDC) says that about 45 million people in the United States use contact lenses to correct their vision.
There are many types and brands of lenses to choose from, each with advantages and disadvantages.Read on to find out about the contacts provided by Hubble.
Hubble sells its own brand of everyday contact lenses directly to consumers online.Their business is based on a subscription service that costs $39 per month plus $3 shipping.
According to the American Optometric Association (AOA), the company has faced criticism over the past few years for its product quality, prescription verification process and customer service.
Hubble contact lenses are manufactured by St. Shine Optical, an FDA-approved contact lens manufacturer.
Their daily disposable contact lenses are made with an advanced hydrogel material called methafilcon A, which has 55% water content, ultraviolet (UV) protection and thin edges.
Hubble offers contacts from +6.00 to -12.00 with a base arc of 8.6 millimeters (mm) and a diameter of 14.2 millimeters for select contact lens wearers only.
Methafilcon A is an older contact lens material that was first approved by the FDA for contact lenses in 1986.Technology has changed a lot since then, and one of the big changes is the breathability of the lenses.This is the amount of oxygen that the lens allows through the eye into the eye and is measured in a value called DK.The higher the DK, the more oxygen enters the eye.Methafilcon A has a DK of 18, while most newer lenses on the market have a DK of over 100.More oxygen is healthier for the eyes and causes fewer complications over time.
The Hubble Address Book is a monthly subscription.For $39 a month, you’ll get 60 contact lenses.Shipping and handling costs an additional $3.
Hubble has you covered with a very good price: On your first shipment, you’ll get 30 contacts (15 pairs) for $1.
They charge your card every time your footage is shipped, but you can unsubscribe by phone or email.Hubble does not purchase insurance, but you can use the receipt to claim reimbursement through your insurance company.
If you are interested in purchasing Hubble contact lenses, you will register your first batch of 30 lenses for $1.After that, you’ll receive 60 lenses every 28 days for $36, plus shipping.The Hubble lens has a base arc of 8.6 mm and a diameter of 14.2 mm.
Before you buy, check your existing prescription to make sure it matches this information.Your prescription and doctor’s name will be added at checkout.
If you don’t have a current prescription, Hubble will refer you to an optometrist based on your zip code.
If you don’t have a physical prescription handy, you can indicate the capabilities of each eye and select your doctor from the database so Hubble can contact them on your behalf.
Remember that your prescription includes the brand of contact lenses and specifies which materials are recommended for you.
Hubble cites a limited number of other contact brands on its website, including Acuvue and Dailies.To shop for these and other brands, you need to click through to their sister site, ContactsCart.
ContactsCart offers multifocal, color, daily and biweekly contact lenses from many manufacturers.They also carry contacts that correct astigmatism.
According to their website, Hubble uses economical shipping via the U.S. Postal Service, which is estimated to take 5 to 10 business days.
Hubble does not offer a return service for contact lenses, but they encourage customers to contact them if there are any issues with their order.
Keep in mind that for regulatory and security reasons, businesses cannot collect contact packages opened by customers.Some businesses offer refunds, credits or exchanges for unopened and undamaged boxes.
Hubble Contacts has an F rating and a 3.3 out of 5 stars from the Better Business Bureau.They have a 1.7 out of 5 star rating on TrustPilot, with 88% of reviews rated as negative.
Hubble’s critics have questioned the quality of their contact lenses, noting that methafilcon A is not the latest material.
Their prescription verification process has also been questioned by professional groups, including the AOA.
Some users report a burning, dry feeling when wearing the contacts.Others say unsubscribing is nearly impossible.
Other reviewers complained that Hubble’s offering was too limited, with an 8.6mm base arc and 14.2mm diameter that didn’t fit contact lenses.
This is related to another complaint that Hubble did not call for a prescription to be properly verified with a doctor.
In a 2019 letter to the FTC, the AOA cited several direct quotes from doctors.They detail the consequences for patients who wear Hubble contact lenses that do not meet prescription requirements, including keratitis, or inflammation of the cornea.
In 2017, the AOA even sent letters to the Federal Trade Commission (FTC) and the FDA’s Center for Devices and Radiological Health, asking them to investigate Hubble and its contacts for prescription verification-related violations.
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The allegation is significant because it is illegal to provide contact lenses to customers without a verified prescription.This is because each patient’s needs vary, not only in the amount of vision correction required, but also in the recommended type and size of contact for each eye.
For example, if you suffer from dry eyes, your doctor may ask you to use products with a lower percentage of water to prevent your eyes from drying out.
Their customer ratings on sites like Trustpilot illustrate many of the above, and customers report that it is difficult to unsubscribe.Hubble does not offer a way to cancel online.Cancellations can only be made by phone or email.
The Hubble subscription service offers contact lens wearers a cheaper option, and positive reviews reflect that.That said, their reputation is far from obvious.
There are other well-known players in the online contact lens retail space.Some alternatives to Hubble include:
You can always work directly with an ophthalmologist as your point of contact.Many offices can set up contact replenishment via email.Need an ophthalmologist?Search for an eye doctor near you.
If you want to try Hubble’s contact lenses, ask your eye doctor if they think this is a good brand for you.Make sure you have the latest prescription on hand when you sign up for a subscription.The office where you got your prescription must give you a copy if you ask for it.
Founded in 2016, Hubble is a relatively new business in the contact lens space.They offer subscription services for their contact brands at very competitive starting prices.
But ophthalmologists point out that other contact lenses made with better and newer lens materials are safer and healthier for people’s eyes than Methoxyfloxacin A, which is found in Hubble contact lenses.
While the business is relatively new, eye care professionals say the lens materials it uses are outdated.
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Post time: Apr-15-2022
