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ContactsDirect is an online contact lens store. They claim to save you money on buying contact lenses by shipping them directly to you rather than forcing you to buy them through an optometrist or other third party.
ContactsDirect is one of several online stores that offer a similar service. Is ContactsDirect really different from its competitors? To find out, we studied their prices, customer service policies, and online reviews.
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ContactsDirect is a consumer-focused contact lens retailer. They are owned by the Luxottica Group, an international eyewear retailer based in Milan, Italy.
ContactsDirect offers a $100 discount if you choose their Yearly Supply option, and they also offer competitive pricing. Combined with other regular sales and deals, they convincingly position themselves as the cheapest place to ship quality contact lenses directly to you.
ContactsDirect sells contact lenses from all major manufacturers. These include Acuvue, SofLens, Biofinity, Clariti, Johnson & Johnson, CooperVision, Ray-Ban, Bausch & Lomb and more.
ContactsDirect offers a wide range of prescriptions, from transition lenses to contact lenses for astigmatism. They even have tinted and color-enhancing prescription contact lenses. They also provide essentials.
ContactsDirect also sells eye care products such as saline solutions and eye drops. They own the OptiFree, Systane and Clear Care brands.
The retailer does not currently sell prescription eyeglass frames or lenses, but they do have some sales and promotions in partnership with Glasses.com.
The cost of purchasing from ContactsDirect will vary depending on your prescription and preferred brand of contact lenses. Buying in bulk will also lower the price of your order.
For example, two packs of 90 Acuvue TruEye Daily (enough for 3 months) cost $209. If you buy enough boxes to last a year, you’ll get $100 off your order.
By comparison, SofLens, a brand considered more affordable, sells for $104 for two packs of 90 disposable lenses. Again, you can save some money if you buy in bulk.
Ultimately, these contact lenses cost the same as if you were using other online stores. Savings really only show up when buying in bulk.
The site also often has deals on certain brands and offers seasonal coupons. These coupons are better deals than some of the competition and may reduce the price. ContactsDirect also offers free standard shipping on all orders.
Yes. ContactsDirect works with several major vision insurance companies including Aetna, Humana and EyeMed. You can enter your insurance information at checkout and ContactsDirect will bill you directly. This means you don’t even have to file a claim if your insurance covers the contact.
ContactsDirect also allows you to pay for contacts with a Health Savings Account (HSA) or Flexible Savings Account (FSA) if your spending account card is linked to a primary credit card.
Buying online at ContactsDirect is easy. The site is easy to view on mobile or desktop.
To purchase, you need to know the type of contact assigned to you. It’s easiest to shop by brand and scroll down to the product you usually buy, whether it’s daily, weekly, or monthly contact lenses.
Before you can place an order, you will need to provide ContactsDirect with your appointment information. You can do this in several ways:
Before placing an order with ContactsDirect, check out any promotions or offers they are currently running. You can find coupons or promo codes on the landing page of the site.
You can also subscribe to their mailing list before ordering. Do this and you’ll get a coupon that might be better than what they’re currently offering.
Also note that ContactsDirect offers discounts for members of the military and first responders. You can use your Employee ID to verify your identity in order to receive discounts.
Some manufacturers offer discounts after purchasing their products. It’s like a coupon, but once your purchase is complete, you’ll get your money back.
Using the ContactsDirect rebate program is easy, even if you’ve never used the rebate program before. Just check the discount page on their website to see if your purchase qualifies. You fill out the information, submit the form, and receive your refund in the mail.
ContactsDirect is for people with a current contact lens prescription. This is especially convenient for those who want to save money by ordering in bulk and for those who can wait a week or two before contacts arrive.
It’s also great for deal hunters looking for coupons and discounts from companies. People with HSA, FSA or vision insurance may especially appreciate the way ContactsDirect works directly with insurance companies. There is no need to file a separate form and wait for a refund.
Be aware, however, that this may not be the best option for those who need a contact to show up at their door immediately. (Unless you’re willing to pay big bucks for super-fast shipping.) This also doesn’t work if you want to order contact lenses and glasses at the same time.
Standard shipping from ContactsDirect is always free. This shipping option takes 7 to 10 business days from the time your order is processed.
If desired, you can receive your order within 3-5 business days for approximately $12, or within 1-2 business days for approximately $20.
If you choose to have ContactsDirect contact your ophthalmologist to review your prescription, this may increase processing time and make your order take longer.
Unopened contact boxes and contact solutions may be returned within 6 months of receipt of your order. You request a return and they create a prepaid shipping label. You send the product back to ContactsDirect and they refund your money within 10 days.
If you encounter a problem because a contact is defective or does not match your order, you need to contact ContactsDirect customer support.
Their return policy states that they cannot refund open boxes with defective contacts. It’s a little confusing because you probably won’t know they’re defective until you open them. If you have any questions about your order, please contact the seller immediately with details.
Most people who shop at ContactsDirect seem to be happy with their customer service.
The site has 3.9 out of 5 stars from the independent review site Trustpilot. With over 1000 reviews, it’s impressive.
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As for dissatisfied customers, some reviewers reported that their orders never arrived or took much longer than expected. This may seem like the exception rather than the rule, but it happens.
ContactsDirect’s parent company, Luxottica of America, was involved in a multi-company class action lawsuit involving 1-800 Contacts that was settled in 2020. The lawsuit alleges that some contact lens retailers entered into agreements with 1-800 that negatively impacted the price and availability of contact lenses in the online marketplace.
Before you place an order with ContactsDirect, you can also check out a few other competitors such as:
If you have recently seen an ophthalmologist and have a valid prescription for contact lenses, not seeing an ophthalmologist should not be a problem.
However, make sure you still get your annual eye exams to keep your prescriptions accurate and keep your eyes healthy.
Yes, ContactsDirect is a legitimate place to buy contact lenses from major manufacturers. They accept most payment methods, including FSA and HSA funds, as well as vision insurance. When you order from their website, they take security measures to protect your information.
With hundreds of testimonials from satisfied customers, ContactsDirect is well known in the eyewear community. If there is a problem with your order they have a customer support team and when something goes wrong with their product they seem to work hard to fix it. However, there are a few negative reviews that mention problems with their return policy.
ContactsDirect will verify that you have a valid contact lens prescription as required by US law. To do this, they will ask for a photo of your current prescription or contact your ophthalmologist for confirmation. They won’t give you contact lenses unless you have a prescription.
ContactsDirect has an excellent reputation for customer service and a solid reputation for providing quality products at competitive prices.
Buying from ContactsDirect may be cheaper than an optometrist, but that doesn’t mean it’s cheaper than any other online contact store. You may need to look for coupons or discounts to save a lot of money.
Ultimately, buying from ContactsDirect is the best deal for bargain hunters who want to buy in bulk and are willing to wait for a good sale.
Go to the site to shop by brand. To purchase, you need to know the type of contact assigned to you.
Our experts are constantly monitoring health and wellness and update our articles as new information becomes available.
If you want to buy contacts online, the retailers on this list have consistent records of customer satisfaction and high quality contacts…
Our author reviews 1-800 Contacts and shares his own experience with the service. Learn about costs, how they work, and more.
Post time: Jan-14-2023
